Author: Doug Paulley

Wheelchair user and residential care user, sometimes thorn in the side of authorities.

Euston assistance failure: judge trebles damages, Network Rail appeals

Network Rail was ordered to pay me £3,750 in June, after failing — again — to meet me with booked passenger assistance at Euston. It’s the second time a court has found against them for exactly this failure, and the judge said the repetition made things worse, not better. Network Rail is now appealing the…

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Stephen Brookes MBE – defaming disabled people

Stephen Brookes MBE used his position as a disability rail adviser to defame other disabled campaigners and me, and leak internal discussions to Northern Rail. He claimed his recent retirement was due to health issues, but leaked emails prove he resigned to protect his organisation from exposure. He remains on multiple other accessibility panels.

RDG’s Contempt for Disabled People

Doug Paulley, a wheelchair user and disability rights advocate, reveals troubling internal communications from the Rail Delivery Group (RDG) that mock and undermine his efforts for accessibility in transport. The RDG staff dismissed concerns, engaged in personal abuse, and used tokenism with selected disabled stakeholders, illustrating a broader, problematic culture towards disabled passengers.