Clay-model scene at a gloomy railway station. A station worker polishes a gold World Cup of Stations 2026 trophy beside a signpost headed Accessibility Scoreboard: Leeds Grade B, Laindon Grade C, Stow Grade D, Bishopstone Grade E (last!). A blind man with a white cane topples off the platform edge. A wheelchair user waits by a lift marked Out of Order, next to a steep ramp up to a train. Steps lead to the Way Out.

World Cup of Inaccessible Stations: Connections that matter, unless you’re disabled.

Rail Delivery Group’s World Cup of Stations is back. Its competition page sets out the idea:

Rail Delivery Group says the competition is “championing the stations that are creating and strengthening connections” and “celebrating the railway bringing people together“.

I checked how much those 20 stations are “strengthening connections” for disabled people. 

Seven are rated theoretically step-free, with level or lift access to every platform. Six had at least one platform reachable only by steps. Berney Arms isn’t accessible by road, and its operator, Greater Anglia, advises wheelchair and scooter users not to use it. There’s no level boarding at nearly all stations; only one has level boarding and then only at two platforms – yet several stations have no staff for part or all of the day.

Welcome to our annual World Cup of Stations Competition where a group of shortlisted stations in Britain battle it out head-to-head in a public vote.

The theme for 2026 is the stations creating connections that matter.

Rail Delivery Group mentions access twice across its 20 station stories: “accessible improvements” at Banbury and “fully accessible” space for a karate club at Saltcoats. None of the stories says whether a wheelchair user can get from the street onto a train.

Several stories describe disabled people as people benefiting in a charitable way: adults with “additional needs” at Hindley, “people with learning disabilities and autism” at Crediton, residents living with dementia at South Tottenham, and adapted cyclists at Yatton. But only the Leeds story mentions disabled passengers.

Meanwhile, nominee Hindley has no step-free access to any platform, and Crediton and others have no staff assistance.

Rail Delivery Group chose the “connection” theme, yet selected the stations, published the stories and put them to a public vote without checking (or caring) whether disabled people can actually use the stations.

I think the competition, as framed, is disingenuous and insulting to disabled people.

Scores

I graded the accessibility of the stations. None of them are grade A. Leeds scores highest, at 83% – grade B because there’s no level boarding. 13 stations score D or E. Bishopstone scores lowest, at 13%.

I scored each station out of 110, using National Rail Enquiries data (despite being lamentably inaccurate), operator and Network Rail data as of 13 October 2026. Step-free access, level boarding and station staff presence constitute 70 of the 110 points. I deducted points for driver-only trains at unstaffed stations, documented lift failures, lack of road access, and reported assistance fails. Grades run from A (85% or more) to E (below 35%).

The grades hide lift failures. Network Rail closed both Thameslink lifts at St Pancras in June 2026 because they had become increasingly unreliable, and on 17 September Thameslink said they were still out of service. St Pancras still scores 73% because it is step-free on paper and staffed around the clock, even after I deducted the maximum 10 points for lift failures. Lifts have also failed repeatedly at South Tottenham and Laindon, and Irlam’s lifts were out of order on 13 October 2026.

#StationGroupScoreGradeAccess
1LeedsEast Coast and East Midlands83%BLifts, staff at all hours and a Changing Places toilet; boarding needs a ramp
2=KilmarnockScotland73%BLifts and staff until midnight; a larger than usual step onto trains
2=St Pancras InternationalSouth73%BThameslink lifts closed for three months in 2026; level boarding on the Thameslink platforms only
4BanburyNorth West and West Midlands72%BLifts and staff for nearly all train hours; one reported refusal to board
5South TottenhamSouth61%CLifts and staff whenever trains run; three lift outages in 90 days; no accessible toilet
6YattonWales and the West58%CPlatform change by road bridge; staff on mornings only
7LaindonEast Coast and East Midlands53%CNo staff help listed after 21:00 or at weekends; c2c trains carry no staff
8StowScotland48%DLevel platforms; no staff, seating or toilets
9=CardrossScotland47%DPlatform change by level crossing or stairs; driver-only trains after 14:15
9=SaltcoatsScotland47%DStepped footbridge between platforms; driver-only trains after staff leave
11BasildonEast Coast and East Midlands46%DPlatforms propped since 2021; no staff help listed after 21:00; c2c trains carry no staff
12BrookwoodSouth39%DSteps to platform 2; a 1:7 ramp to platform 1; no staff help
13HaltwhistleNorth West and West Midlands38%DStepped footbridge or road route between platforms; no staff
14ParWales and the West37%DSteps to the platforms for London, Plymouth and Newquay trains
15=CreditonWales and the West36%DBarnstaple platform reached by road and level crossing; no staff
15=HaverfordwestWales and the West36%DSteps to platform 2; sloping platforms
17HindleyNorth West and West Midlands26%ENo step-free access to any platform until spring 2027
18Berney ArmsEast Coast and East Midlands25%ENo road; operator advises wheelchair users not to use it
19IrlamNorth West and West Midlands22%ELifts out of order on 13 October 2026; no staff
20BishopstoneSouth13%EStairs to the platform; no staff

The highest-scoring stations in each area accessibility-wise are: Leeds, Kilmarnock, Banbury, St Pancras International and Yatton.

Station Stories:

Rail Delivery Group’s stories leave out what disabled passengers experience at stations.

Berney Arms. Rail Delivery Group says it is “reached by rail, boat, foot or bicycle” and opens Norfolk’s marshes “to explorers from near and far“. National Rail Enquiries, which Rail Delivery Group runs, says the station “is only accessible by boat or by walking a considerable distance off-road and across fields, so it is not advisable to use this station if you use a wheelchair or a mobility scooter.” @LordOrk quoted that warning on 13 October under the words “Berney Arms wins World Cup of Inaccessible stations“.

Bishopstone. Rail Delivery Group says Bishopstone’s volunteers give “hundreds of local people friendship, purpose and a genuine sense of belonging“. Southern rates the station category C: stairs lead from the footbridge to the platform, and there’s no staff. The Friends of Bishopstone Station say there is no disabled access to the platform.

Hindley. Rail Delivery Group says Hindley’s partnership with Thrive CIC “helps young people and adults with additional needs build skills, confidence and meaningful connections“. Hindley has no step-free access to any platform. Its staff leave at 12:40 on weekdays. A £6.5 million scheme to add lifts began in February 2026 and is unfinished.

Par. Rail Delivery Group says Par’s volunteers gain experience in “passenger assistance” and build “independence“. Only platform 1, for trains towards Penzance, is step-free. A stepped bridge leads to the platforms for London.

Crediton. Rail Delivery Group says people with learning disabilities and autism “travel from across Devon” to the music and arts space at Crediton station. The station has no staff. GWR tells passengers needing help to find the on-board team.

Saltcoats. Rail Delivery Group says Saltcoats has a “fully accessible home” for a karate club. The station’s footbridge has steps only. Its staff leave between 13:00 and 16:00, depending on the day, and ScotRail then runs driver-only trains – with a ticket examiner rostered (fingers crossed).

Brookwood. Rail Delivery Group says Brookwood has “an inclusive garden“. Platform 2, for trains towards Basingstoke and Alton, has steps only, and there’s a 1:7 ramp to platform 1. South Western Railway states no staff help is available at the station.

St Pancras International. Rail Delivery Group says St Pancras makes “every journey feel like the start of something special“. ITV London reported in August 2025 that a wheelchair user was stranded for 40 minutes when the lift failed. Network Rail closed both Thameslink lifts from June to mid-September 2026 because they had become increasingly unreliable. On 17 September, Thameslink said that “the St Pancras lifts remain out of service until we are advised otherwise“. On 13 October, Christiane Link posted: “St Pancras wins the World Cup of broken lifts.“

Irlam. Rail Delivery Group praises Irlam’s tours, school visits and café. A £5.75 million scheme added lifts at Irlam in 2025. National Rail Enquiries said on 13 October 2026 that the lifts between platform 2 and the underpass were out of order. The station has no staff.

Banbury. Rail Delivery Group mentions Banbury’s “accessible improvements“. Banbury has lifts and staff for nearly all train hours. On 14 February, a passenger posted that a CrossCountry guard would not let his disabled wife board although “we had a ramp waiting“, leaving them an hour for the next train.

Leeds. Rail Delivery Group praises Leeds for “pioneering assistance for vulnerable and neurodivergent passengers“. Leeds has lifts, staff at all hours and a Changing Places toilet with a shower, and thus it scores highest. But it has no level boarding, and a powerchair user on Euan’s Guide found the lifts small and busy. I know that one small, unreliable and smelly lift serves platforms 9 to 17.

Ramps and staff

None of the stations have Level Boarding throughout. St Pancras has raised humps beside the middle carriages on its Thameslink platforms alone. Greater Anglia’s trains possibly give level boarding at Berney Arms, but there’s no road access so you’re stuck on the platform. The others have no level boarding, and the operator at Kilmarnock warns that the step between train and platform is larger than usual.

National Rail Enquiries states there’s staff help at Laindon and Basildon on weekdays, but you’re stuffed after 9pm. c2c’s accessibility leaflet says its trains are “operated without any staff on board“, so there’s nobody to deploy a ramp after 21:00. It tells passengers to call from a help point, and promises alternative accessible transport, such as a taxi. I wouldn’t rely on it.

ScotRail only staffs Cardross and Saltcoats of a morning, then runs driver-only trains with a ticket examiner rostered, but trains can run without one.

The Sussex Express reported that a disabled festival organiser could not board a Seaford to Brighton train because there were no staff on board to deploy the ramp.

Stow, Haltwhistle, Crediton, Irlam and Berney Arms have no station staff, so boarding assistance depends on the guard.

Lift Me Up… please

Official sources recorded long or repeated lift failures in the past year at St Pancras and Irlam, and repeated failures at South Tottenham and Laindon.

TransPennine Express posted on 17 January 2025 that “the lifts will be out of order from now until further notice at #Irlam station“, and National Rail Enquiries showed the lifts to platform 2 out of order on 13 October 2026.

TfL’s lift data shows three outages in 90 days at South Tottenham. TfL Access posted that a faulty lift had cut step-free access there on 24 June, 10 July, 22 August, 25 August and 1 October.

c2c told a passenger on 3 February that Basildon’s lifts were out of service and to “consider Laindon as the next option“. On 13 February, a passenger asked c2c to fix Laindon’s lifts: “Both sets broken. Why are they broken yet again?!” c2c posted in May that the lifts between platforms 3 and 1 at Laindon were out of order again.

The Office of Rail and Road publishes national lift figures: 4.03 faults per lift from April to October 2025, each taking 19.4 hours on average to repair.

Insult to disabled people

It is profoundly offensive for Rail Delivery Group to allow “world cup of stations” finalist stations without step-free access, with insufficient staffed hours and unsuitable boarding arrangements.

If it is going to list them, the minimum it should do is publish access information beside its competition entries.

Rail Delivery Group must also correct National Rail Enquiries, which describes Bishopstone as fully step-free and Irlam as having no lifts.

Network Rail and the station operators must make the current lowest-accessibility-scoring stations accessible. Par’s lift needs £2.2 million. Brookwood and Haverfordwest each have one platform that can only be reached via steps, and Bishopstone has no step-free access at all. To laud these access failures is offensive.

c2c, ScotRail and Southern must guarantee on-board staff to deploy a ramp whenever their trains call at these stations, and in my opinion Network Rail and the Office of Rail and Road should publish lift reliability statistics for each station.

Method to the Accessibility Madness

I invented the scoring system. I used data from National Rail Enquiries, the operators and Network Rail, checked on 13 October 2026, and where sources disagreed (which of course they shouldn’t!) I used the more cautious figure.

I made deductions for reported lift and assistance failures, based on my unscientific searches of reviews, forums, local and disability press, and of posts on Twitter. Busy stations attract more posts, so I capped deductions at 6 points per station, though in the end no station lost more than 3.

I’m very aware that my scoring system is far from perfect in that it doesn’t reflect wayfinding, the sensory environment, neurodivergence or the quality of help.

My full report gives more detail on my scoring system.

The Rime of the Unaccommodated Traveller

A ballad, after the form of Coleridge

Part the First

A traveller waits beside the ramp,
And stops a passer-by.
“You, sir, with the briefcase and the phone –
Why won’t you meet my eye?

You’d stop for a man who’d missed his train,
Or one who’d lost his way;
Why not for me, who’s waited longer
Than either, any day?”

He grips the man’s coat by the sleeve.
“You’ll hear me out, come what may.”
“Let go! Unhand me, wheeled old man!”
He loosed the sleeve and broke away.

But something in the traveller’s eye
Held fast the passer-by,
Who could not choose but stand and hear
Beneath the concourse sky.

He sat him down upon a bench,
Though he had somewhere to be that day;
And thus began the tale that held
The rushing crowd at bay.

“I set out on a journey once
That crossed the whole of Britain’s ways –
By train and bus and coach and tram,
By taxi, tube, and boat, some days –

A fortnight’s trip from north to south,
Booked seat by careful seat,
Assistance rung at every stage,
Each booking marked complete.

I rolled at dawn to catch the nine,
The station bright and bare,
The guard checked off his list and nodded,
Said the ramp was there.

We left the platform, wheel on wheel,
The carriage door slid wide,
And out along the northern track
We rattled side by side.

But at the junction where we changed,
The lift was dark and dead,
A printed sign taped to the gate:
Out of order, it only said.

I messaged them, and messaged twice,
And waited on the reply;
A message said someone would come down.
No one ever did, or told me why –

An hour, then another, on
The wrong side of the stair,
The train I’d needed long since gone,
No guard, no notice, anywhere.

Then down the platform, off the clock,
A cleaner on her round
Stopped, saw me, swore under her breath,
And went and tracked a key down.

She jammed the fire door open wide
And held it as I wheeled myself past,
Through bins and mops and crates,
Into the open platform, at last.

She lingered on, though not required,
Told me which train, and why,
And left before I’d thanked her right,
Back to her round, and by.

She stayed with me in thought alone,
Not name – I’d never asked;
A steady thing to hold to
Through everything that passed –

For still my journey stretched ahead,
By modes I had not tried:
A coach, a tram, a black-cab rank,
The tube’s dark, rumbling ride.”

Part the Second

“At Newcastle I left the train
And found the coach-stop stand,
A National Express, black-windowed, tall,
Its driver close at hand.

I’d booked ahead, I’d rung them twice,
They’d promised me the space;
But when I came the seats were bolted
Into the wheelchair place.

“I can’t take those out,” the driver said,
“They’re fixed, they don’t come free.
I wasn’t told, I’ve had no note,
There’s no room here for three

Passengers and a chair besides” –
He wasn’t cruel, just stuck,
The seats designed in, permanent –
No accident, no luck,

Just planning. An hour passed, another,
The coach-stop wind was cold;
A woman came with folded arms
And spoke to me, too bold:

‘You should have booked in advance, you know,
It’s not our fault, it’s yours’ –
And something turned in me at that,
Some patience closed its doors.

I spoke back sharp, and would not soften,
Named the earlier care
The cleaner showed me on the platform,
Against her cold, blank stare,

As if her fault were doubled by
The kindness shown before,
As if she owed the debt of one
Who’d got me through a door.

I should have held my tongue, perhaps,
And waited, calm and mild;
But weeks of promises unkept
Had worn me, like a child

Worn thin by waiting, worn by hope
Held out and snatched away –
I let my anger loose at her
Who had not failed that day;

She’d only just come on for shift,
She hadn’t bolted it;
I turned the wrong of some far depot
Into a blow I’d hit

Because it wore the badge, I struck
The nearest face I found,
Because she stood in front of me,
Not hidden, underground

Not some abstraction I could rage
At, faceless and unseen;
Just her, in a hi-vis vest,
Caught in between.

A second driver came at three
And got the seats unbolted;
I boarded then, still raw, still tight,
But the worst of it was halted.

And from that hour a heaviness
Sat with me on the coach,
As though I’d broken something fine
Too near for my approach.

The other passengers looked on
And would not meet my eye;
I felt the weight of what I’d done
Sit with me, and not die.

At the first stop I called out clear,
Before the doors could close too fast:
‘I spoke too sharp. I’m sorry for it.
That wasn’t yours. It’s past.’

‘You’re not the first,’ she said, and shrugged
A tired smile into place –
Forgiven outright, or just handled,
I could not read her face.

We drove by field and grey motorway,
By service stop and sign,
And still that heaviness sat close,
A guest I’d not resign.

At the services where we stopped
I stayed aboard the coach –
The driver never asked, and I
Knew better than to broach

The unstrapping, and the loading back,
Not worth the time it cost;
And the one accessible toilet there,
I knew from before, was lost –

Small calculations, hour by hour,
Against the miles ahead –
A kind of arithmetic that other
Passengers never dread,

A private sum no timetable shows,
No figure kept on file:
How far, how long, and what it costs
To make it one more mile.

I watched the other passengers
Stretch legs, and buy a tea,
And thought how strange a thing it is
That freedom, plain and free

To them, should be for me a sum,
A schedule, a small war
Fought daily, quietly, before
I even reach the door.”

Part the Third

“Then came a stretch of evil luck
That dogged me mode to mode,
As though the words I’d flung too sharp
Had marked me on the road.

The tram at Manchester stood proud,
Low-floor, and built to serve;
But engineering works that day
Had sent the route to swerve

Onto a rail-replacement bus
With steps I could not climb;
No lift, no ramp, no other tram
Was running at the time.

A woman with a folded pushchair
Climbed the bus’s steps with ease,
Then turned and saw me at the kerb,
And asked the driver, if you please,

Could something else be found for me –
He shook his head, said, ‘That’s the lot,
Accessible bus in four hours,’
And pulled off from the spot.

I waited on the concrete isle
While bus on bus went by,
Each with the same three steps up front,
And not one stopped to try.

I caught the next train south from there,
And came to London late;
I tried the ranks outside the station,
Where black cabs idle and wait;

The driver saw me, saw the chair,
And doused his light, and looked away,
Pulled out into the traffic, gone,
As though I’d nothing to say;

Three more went dark and would not stop,
Each one deciding, almost
Before they’d seen me, what I was –
Too much trouble to play host

To, on a short fare, in the rain;
I waited near an hour, and thus
Was still there when one driver stopped
And waved me over, without fuss.

He took me on, and would not charge,
And said, ‘That’s not right, that,’
And drove me gentle through the dusk
To where the late bus sat.

The local bus, when it arrived,
Lowered with a hydraulic wheeze,
And the ramp slid out, electric, smooth –
For once, no wait, no please.

But the driver would not clear the space
Reserved for wheels alone,
Where a sleeping child lay, pram unfolded –
The only space she’d known

To bring him, quiet, out of the rain.
She would not fold the pram and wake him.
I could not fold myself to fit.

I cannot stand. I said as much.
The driver, from his seat,
Called back to her, and twice she stayed,
Still looking at her feet.

He shrugged at me, as if to say
It wasn’t his affair,
And pulled off into the wet evening,
And left me sitting there.

Forty more minutes crawled and passed,
Rain finding every seam,
Until the next bus lit the dark
Like something from a dream.

At Euston then I tried a rank
Once more, resolved to try,
And found a driver, sleeves rolled up,
Who loaded me and would not shy

From folding down the extra seats,
From strapping down the chair with care,
From talking football all the way,
As though I were just anyone there –

But the meter ran from when he stopped,
Through every strap and fold,
Ticking away as he loaded me –
Standard practice, I was told,

Fair and square, and yet it doubles
Every journey’s real cost –
Stairs I could not use, the gaps
Too wide to close, the time I’ve lost.

I rode the London tube one noon,
Down lifts that groaned and shook,
Through corridors no map had shown,
By a longer, hidden route I took –

For most of the stations on that map
Have steps, and steps alone,
And so a fifteen-minute hop
Became a two-hour zone

Of lifts and buses, stairs avoided,
Staff who tried their best,
And some who looked the other way,
And some who passed the test.

A woman at the barrier gate
Waved through without a word
A dozen striding, hurried souls
While I waited, unheard,

Until a member of staff came round
And walked me to the lift,
Apologising for the wait,
As though it were his gift

To give, and not my right to have,
As though I owed him thanks
For doing what the law required
Of stations, lifts, and ranks.

Alone, alone, all, all alone,
Upon a wide network –
So many kind, and some unkind,
And none quite what I’d asked.”

Part the Fourth

The passer-by leaned closer still,
His question came out low and slow:
“Your eyes have changed since you began.
Where does a tale like this one go?”

“It’s alright,” I told him then,
“I didn’t die that day,
Though I had felt so far from home
I thought I’d lost my way.

For loneliness will wear a soul
As water wears a stone,
And every small unkindness done
Can leave a man alone

Long after it is done and gone,
Long after it has passed –
I carried London’s rain within me
On the tube, and held it fast.

But at the ferry, waiting there
To cross the narrow sound,
A child came running down the ramp
Without a backward bound,

And stopped, and stared, and then she said,
‘Your chair is like a throne!’
And laughed, and ran to fetch her mother,
And left me not alone.

Her mother came, apologetic,
I said there was no need;
We talked the short crossing over,
Of nothing much indeed –

The girl sat on the bench beside me,
Swinging both her feet,
And asked was I a pirate captain,
And was my chair a fleet,

And could she push the little lever
That made the footplate rise –
I let her, twice, and watched her face
Light up with pure surprise.

She talked of thrones, of chairs and water,
Of gulls that wheeled and cried;
And listening, cracked and tired, I felt
The first thaw start inside.

I thought of every driver, guard,
Cabbie, cleaner, friend
Who’d helped me on that fortnight’s road,
Uncounted, without end –

The ones who’d checked the ramp themselves,
The ones who’d waited, patient, still,
The ones who’d fixed what wasn’t theirs
To fix, but fixed it, with a will.

Something rose up in me, unbidden,
Warm, and hard to name:
Each tired face, each steadying hand
That still had stopped, and came.

The heaviness that I had carried
Since the coach-stop, dark and cold,
Loosed a little from my chest
And left me, then, and rolled

Away like water off a rail,
Like frost gone in the sun;
I did not weep, and yet I felt
As though some debt were done –

Not paid entire, for debts like that
Are never paid entire,
But eased, the way a banked-up fire
Still gives its warmth, though lower.

I thought too of the coach-stop woman,
Wondered had she known
How sharp my words had cut that day,
Or had she simply gone

Home that evening, put it from her mind,
One rude passenger, no more,
Forgotten by the time she’d clocked off –
While I sat turning, still, before

My eyes, the small unkindness done,
Magnified by days before –
A thing that weighed on only me,
That she, perhaps, felt nevermore.

And is that not the shape of it,
The way that harm falls, skewed –
The giver often walks on light,
The taker carries, chewed

And swallowed, folded deep within,
A weight that will not shift
Until some kindness, freely given,
Comes along, a gift

Not owed, not earned, not asked for outright,
But offered anyway –
A child’s laugh, a stranger’s patience,
That turns the dark to grey.”

Part the Fifth

Oh sleep, it is a gentle thing,
When it will come at all,
After a fortnight’s broken nights
In hotel rooms too small,

With showers I could not reach or use,
With beds set much too high,
With night-lifts that would never come
No matter how I’d try.

I slept that night upon the ferry,
Rocked by the moving tide,
And dreamed of every station platform
I had crossed, side by side

With strangers who became, for moments,
More than strangers passing through –
The cleaner with the fire-door key,
The child, the cabbie kind and true.

I woke to find the crossing calm,
The engines’ murmur low,
And felt, for the first time that fortnight,
Something easy in me flow.

The bus that met us at the harbour
Had a ramp that worked first go;
The driver knew my booking’s name
Before I’d had the chance to show

My card – as though the system, once,
Had joined its parts up, clean and true,
No fight required, no long delay,
A journey carried straight on through

To every promise, every leaflet.
I will not say it lasted long,
Nor claim the whole day held that ease –
But for those hours, nothing went wrong,

And I was, for once, an ordinary
Passenger, not owed, not spent,
Not fighting, simply travelling,
The way that anyone is meant.”

Part the Sixth

“The ease was real, and while it lasted
It was worth the fortnight’s fight;
But networks do not learn as people do,
Each good day stands alone, and slight

Against the weight of everything
That was in place before –
The same tired staff, the same tight budget,
The same closed ticket office door.

The last leg home I took the train,
The line I know the best,
The one that’s failed me twenty times
And passed a dozen tests.

I thought about the tram again,
Replaced without a stop –
Low-floor, and built for exactly this,
So no one need beg or hop

Between two modes to travel on.
Then came the replacement bus, with steps –
The tram’s whole purpose set aside
The moment the engineers swept

Through, and put up their own new sign –
As though the years of work that went
Into the floor, to make it level,
Were a promise the timetable simply spent.

It had to keep to schedule,
As though it were a treat
And not a baseline, not a floor
That should stand under every seat.

The ramp was there. The guard was kind.
The seats were as I’d planned –
And yet I could not quite believe
An ease so close to hand.

I sat and waited, half-expecting
Something still to go awry,
Some booking dropped, some space reclaimed,
To prove the fortnight’s warning right.

Is this what it is to travel,
Wheeled, upon this land –
To hold each kindness loosely,
Not knowing where you stand?

To thank the ones who do it right
As though they’d done some grand,
Uncommon thing, when all they’d done
Was simply help, first-hand –

As though I ought to carry thanks
For what I should not have to ask,
As though the baseline of the thing
Were a gift, and not a task.

I turned this over, mile on mile,
Watching the fields go by,
Until the platform lights came up
Beneath a darkening sky.

The boarding ramp on the final train
Was jammed fast, would not budge;
No throne now, just a length of steel
Stalled dead against the edge.”

Part the Seventh

“I made it home the following dawn,
Two hours later than planned,
And slept a day, and woke, and found
The fortnight still on hand –

Not as a wound, not as a grudge,
But as a thing I carry,
A tale that comes on me, unbidden,
That I am bound to marry

To whoever stops, and has the time,
And meets, for once, my eye –
For there are those who hurry past
And will not wonder why

A man in a chair might stop them so,
Might need to tell it plain:
That help, when given, is no favour,
And its absence is no shame

To bear alone, and carry silent,
As though it were the toll
Of simply being who I am –
As though my body’s role

Meant I was owed no help at all,
No right to ask, no claim to make.
I do not tell this tale for pity.
I tell it for a plainer sake:

The woman with the fire-door key,
The cabbie in the rain,
The child who called my chair a throne –
These do not need explaining;

What needs it is the rest of it,
The coach-stop woman, sharp of tongue,
Who had not built, and did not choose
The seats, or how it stung –

The stage she found herself upon,
Who was not badly meant,
But caught, like me, in something larger
Than any blame I sent.

Her way was wrong, and she deserved
No more of it than I;
The wait, the cold, the folded arms –
We’d both been passed on by

A system built above us both,
Some failure in the plan,
And I have tried, since telling this,
To hold that thought, and understand

That anger at the nearest face
Is easier than the fight
For systems built to work for all –
Easier, but not right.

There is a word for what is owed,
And it is not compassion;
Compassion is the driver’s choice –
A kindness with no obligation,

Too often blurred, when what
Is owed by right gets mixed
With what is given out of kindness,
As though the two were fixed

Together, indistinguishable,
As though a driver’s grace
Excused the failure of the system
That put me in that place

To need it in the first place, waiting,
Hoping someone kind would appear –
The kindness was not the solution.
The kindness was a symptom, clear

As a locked door, of a gap the law
Was meant to close, and has not, not yet,
Not fully, not in every town,
Not on every train I’ve met.

I am grateful for the driver’s grace.
I would rather not require it.
Both are true, and both stand firm,
Not one canceling, but beside it.

I go now lighter than I came,
Though still I go by chair.”

He turned, and left the passer-by
Still on the rain-wet bench,
Who had not moved, though it had started
Raining hard enough to drench

The both of them – but stayed to watch
The traveller wheel toward the ramp
That, that day, worked, while rain kept running
Down in earnest from the lamp

Above him, down his collar, down
Onto the bench’s rain-dark seat.
He did not rise. He sat there, soaked
Clean through, from head to feet.

A sadder and a wiser man
Rose.

He walked into the rain that had not stopped.

(By Doug with very much AI input for I am no poet)

GTR / Southern discrimination court ruling

Last week I won a court case against GTR, and I’ve today received the court order.

The Judge made declarations of discrimination for three failures by GTR for my journey from North Dulwich to Scarborough a year ago.

  • GTR staff told me to make my own wheelchair space bookings on the journey legs on LNER and TPE.
  • GTR repeatedly booked inappropriate taxis for the leg from North Dulwich station (which has no step free access) to East Dulwich.
  • GTR assistance fail at London Bridge, requiring me to pull the alarm and get bystanders to seek staff in order to deploy a ramp for me to alight.

The judge accepted formal undertakings from GTR requiring them to issue instructions to their staff designed to prevent recurrence. He instructed their barrister to leave the hearing in order to tell GTR that if they breached these undertakings they could face committal for contempt of Court, ie prison.

He then ordered GTR to pay the (pre-agreed) £10,000 for damages for injury to feelings.

Finally (not recorded in this order) he (exceptionally) ordered GTR to pay some of my costs, on the small claim track, as a result of their unreasonable behaviour in handling my claim.

Christiane Link observed and reported.