Author: Doug Paulley

Wheelchair user and residential care user, sometimes thorn in the side of authorities.

The Rime of the Unaccommodated Traveller

A ballad, after the form of Coleridge Part the First A traveller waits beside the ramp, And stops a passer-by. “You, sir, with the briefcase and the phone – Why won’t you meet my eye? You’d stop for a man who’d missed his train, Or one who’d lost his way; Why not for me, who’s…

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GTR / Southern discrimination court ruling

Last week I won a court case against GTR, and I’ve today received the court order. The Judge made declarations of discrimination for three failures by GTR for my journey from North Dulwich to Scarborough a year ago. The judge accepted formal undertakings from GTR requiring them to issue instructions to their staff designed to…

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Euston assistance failure: judge trebles damages, Network Rail appeals

Network Rail was ordered to pay me £3,750 in June, after failing — again — to meet me with booked passenger assistance at Euston. It’s the second time a court has found against them for exactly this failure, and the judge said the repetition made things worse, not better. Network Rail is now appealing the…

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