Great news! It’s official! Scotrail’s assisted travel helpline told me so it must be true – All Scotrail’s stations are 100% accessible to all passengers, including wheelchair users!
Here’s the transcript – Scotrail’s in bold, I’m not:
- All stations we deal with are all accessible for wheelchair users.
- All Scotrail stations? That’s impressive.
- Yes that is correct, all Scotrail stations are accessible for all our customers.
So there you go, Scotrail have evidently become the first operator (with more than 20 stations) to achieve 100% step free, accessible status.
Their station information pages must be incorrect. These pages state that 183 of their 354 stations (52%) have no step-free access to any part of the station. (Actually that’s not accurate either, but still, there patently are Scotrail platforms / whole stations without wheelchair access.)