Last week I won a court case against GTR, and I’ve today received the court order.
The Judge made declarations of discrimination for three failures by GTR for my journey from North Dulwich to Scarborough a year ago.
- GTR staff told me to make my own wheelchair space bookings on the journey legs on LNER and TPE.
- GTR repeatedly booked inappropriate taxis for the leg from North Dulwich station (which has no step free access) to East Dulwich.
- GTR assistance fail at London Bridge, requiring me to pull the alarm and get bystanders to seek staff in order to deploy a ramp for me to alight.
The judge accepted formal undertakings from GTR requiring them to issue instructions to their staff designed to prevent recurrence. He instructed their barrister to leave the hearing in order to tell GTR that if they breached these undertakings they could face committal for contempt of Court, ie prison.
He then ordered GTR to pay the (pre-agreed) £10,000 for damages for injury to feelings.
Finally (not recorded in this order) he (exceptionally) ordered GTR to pay some of my costs, on the small claim track, as a result of their unreasonable behaviour in handling my claim.
Brilliant! I genuinely have tears in my eyes. This is a win not just for you but for all of us
Congratulations Doug,
I hope the £10000 plus costs concentrates their minds for the future. I really appreciate all the work you do on this subject. Hopefully the message will spread beyond Thameslink too.