Author: Doug Paulley

Wheelchair user and residential care user, sometimes thorn in the side of authorities.

Mandy Sankey – WARNING – Social Care Manager

Caution before employing Amanda Sankey Prospective employers should exercise serious caution and carry out thorough due diligence before considering Mandy Sankey for any role. This is to hopefully help others avoid experiencing the same distress I and other social care service users and staff endured at her hands during her time at Leonard Cheshire As…

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All Station Staff must be trained to deploy ramps – ORR

ORR correspondence confirms that gateline staff must be ramp trained.

Rail Ombudsman Now Hopefully Offering Fairer Compensation for Assistance Failures

The Rail Ombudsman has significantly revised its approach to compensating disabled passengers who experience assistance failures on UK railways. Through a recent case and advocacy, compensation awards have increased from around £100 to a baseline of £1,200. This change better reflects the legal framework around disability discrimination. Background on Rail Assistance Complaints The Rail Ombudsman…

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