Author: Doug Paulley

Wheelchair user and residential care user, sometimes thorn in the side of authorities.

TransReport, booking wheelchair spaces and SWR’s Booking From Hell

Disabled people aren’t able to book train wheelchair spaces directly; we have to get A Rail Employee Human to do it. Doing so is ridiculously difficult. Non-disabled people can book their seats on trains considerably more easily. But wheelchair users have to book the space as part of an Assistance Booking, for ramp provision and…

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Station Accessibility Info

I have been researching the accuracy of rail station disability accessibility information for several years. The difficulty with inaccuracy of such has been recognised by the Office of Rail and Road: (PDF) Inaccurate, incomplete or unclear information may result in assistance being booked for a journey that involves a station which proves to be inaccessible…

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Settle and Carlisle charter accessibility

I went on the new charter service yesterday. I had an excellent time. Finding out whether I would be able to travel was very difficult because information on its accessibility (to wheelchair users or other disabled people) wasn’t published anywhere (at the time). It’s still far from complete now. The service is actually run by…

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